frequently asked questions
1. ARE THE INTERNET PRICES THE SAME AS IN THE STORE?
Yes, The prices, discounts are all also valid in our physical store located in Vadi Istanbul AVM.
As a bonus we give 10% welcome discount on your first order.
2. HOW TO APPLY DISCOUNT CODES?
The discount Coupon can be entered when viewing the cart or on the payment page. Please use the coupon before finishing the order.
If the coupon was added successfully you will see the discount immediately in the pricing overview.
3. HOW SHOULD I WASH THE PRODUCTS?
Recommended washing temperature is 30 degrees.
4. WHEN A PRODUCT IS OUT OF STOCK, CAN WE BACKORDER?
No, All our products are in limited quantities and will not come back in stock, unless when have a high demand for a product we can bring it back in limited quantities.
5. CAN I RETURN OR EXCHANGE PRODUCTS?
Our return and exchange policy is strict to 14 Days from the date you received the products. In the store is from the date of purchase. Please contact us for further information.
6. CAN I EXCHANGE AN ONLINE PRODUCT FROM THE STORE?
Yes, you can come with your invoice and exchange our online product from our store.
7. I WANT TO PROVIDE MY RETURN WITH A DIFFERENT SHIPPING COMPANY, DO I HAVE TO PAY ANY FEES?
Our contracted cargo company is MNG Kargo. Therefore, in your returns, you must send it via MNG Cargo. Otherwise, the returns you send from other cargo companies will not be covered.
8. WHAT SHOULD I DO IF DEFECTIVE PRODUCT OR WRONG ITEM IS SHIPPED?
When such a possibility occurs, you can contact our head office: +90 212 909 02 42 or mail us at [email protected]
11. How will I be sure that I have completed my shopping without any problems?
After completing your shopping, you will receive a confirmation e-mail. For this reason, you must fill in your information correct before making your payment.
While filling in your information, be sure to fill in the area asked for your e-mail.